Even though this PO is small, I have had my PO Box for many years and for the most part I have had nothing but friendly and efficient service. Yes, there are times when an employee may be having a bad day, but don't we all, from time to time? Spread the love and humanity!
Addendum: I received by package at about 1:45pm, give or take a few. The person that I spoke to on the phone this morning actually delivered it in what looked to be her personal automobile. I really appreciate her for doing that. That being said, the feedback that I received as to why my letter carrier didn't deliver it yesterday left a lot to be desired. She stated that perhaps it was because it was "too heavy;" however, she quickly backtracked on her statement. She also stated that she couldn't get anyone else to deliver my package. I beg your pardon?!! I had no idea that letter carriers had an option to deliver packages. I do believe that I'm going to have to contact the powers that be to get some clarification. Freaking ridiculous.
I would give zero stars if it was an option. I have Amazon Prime which guarantees two day shipping. For whatever reason, this post office cannot grasp the concept of this. These people deliver packages whenever they feel like it. I was scheduled to have a package delivered yesterday, August 29th. The package went out for delivery; however, it was never delivered nor was it scanned back into the facility. I called the post office this morning, August 30, to inquire about my package. The package was at the post office. I asked why wasn't it delivered yesterday and the person that I spoke with stated that she didn't know. The person also asked me if I could come and pick it up. EXCUSE ME??? Me come pick the package up that you people were suppose to deliver? Correct me if I'm wrong, but isn't it that your job?!! To deliver mail and parcels, right?!! To my knowledge, there wasn't any damage to the package that would cause me to have to go inspect it. I am still mind-boggled at the fact that this person wanted me to come pick up the package instead of apologizing for the inconveniences and stating that the package will be delivered first thing this morning. In any event, I stated that the package was too heavy for me to come pick up, which the person agreed with and went on to state that my package would be delivered some time today. Sometime today? Really?! That package should have been delivered first thing this morning. Heck, it Should have been delivered yesterday.
Not only do they not deliver priority packages in a timely manner, they just put it down as a hold per customer request! Went to the post office to get my package that was not requested to be held, but was told it was not there so must be out for delivery. Asked them to tell me who requested the hold and was told a supervisor would speak with me. After waiting another 15 minutes, I had to leave. No package was delivered ! If I could get my mail through another post office, I would not hesitate
They have lost two of my packages. Both were marked as delivered, but I never received them. I filed claims for both of them and after several long months received an email saying they were unable to find my packages. UGGHHHH!!! Unbelievable. Money down the drain. This is UNACCEPTABLE. I am relieved to see a similar sentiment among other reviewers; I was beginning to think this was personal.
I'm so disgusted with this post office my husband had to go out of town without his medication because they didn't deliver the mail. And the manager Ayesha was nice but not helpful. They just seem like they don't care. They have a delivery person who is unreliable and she's still working there. My daughter still trying to get her money back for a package they said they delivered but never did.
United States Postal Service is a US Post Office based in Park Forest, Illinois. United States Postal Service is located at 123 Indianwood Blvd, Park Forest, IL 60466, USA.
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